Conditions

ESTEC is the largest site and the technical heart of ESA. It is therefore very important that the tours run safely. Visitors must follow the following safety regulations:

• Age: Participation is possible for people from 9 years old. Children younger than 9 cannot join the Space Train due to the rules at ESTEC. Visitors under 18 are only allowed to join if accompanied by an adult.
• Identification: At the entrance check, everyone aged 14 and older is required to show a valid ID (passport, ID card or Dutch driving license). Paper copies or digital scans of ID documents are not accepted. Currently, ESTEC Security does not allow people with ID from China, Russia, Belarus, Iran, Iraq, Cuba, Venezuela, North Korea, Myanmar, Ukraine, and Syria. We sincerely apologize for the inconvenience. Space Expo must follow ESA ESTEC rules and unfortunately has no influence over this. This requirement only applies to the Space Train and not to the museum.
• Accessibility: Unfortunately, ESA ESTEC is not accessible for people with disabilities. There are steep stairs along the route, and elevators are not available.‍
• During the tour: Photography, eating, drinking, and smoking are not allowed.
• ‍Baggage: Bags are not permitted during the tour. A limited number of free lockers are available at Space Expo for secure storage of your belongings.
• Timing: The Space Train departs promptly at the scheduled departure time. If you arrive late, refunds or rescheduling for another tour are not possible.
• Visit to Space Expo: Before your journey on the Space Train, we would be happy to welcome you at our counter to scan your tickets. You can visit Space Expo both before and after your Space Train tour, and you are welcome to stay as long as you like. The museum closes at 17:00 h; if you are taking the 15:15 h train, we recommend visiting Space Expo beforehand.

Failure to comply with these terms and safety rules will result in being denied participation in the tour. Refunds or rescheduling will not be offered in such cases.