What are your opening hours?
We are open Tuesday till Sunday 10:00 till 17:30. During (Dutch) schoolholidays we are open Monday till Sunday from 9:30 till 18:00.
Is there parking available at Space Expo?
Free parking is available.
Can I enter with the Museumkaart?
Yes, all Museumkaart holders can enter for free. We also sell the Museumkaart at the checkout.
Is there a Museum shop at Space Expo?
Space Expo does have a gift shop in the foyer.
How old does my child need to be to come to Space Expo?
We advise an age of at least 4 years old for coming to Space Expo.
How old does my child need to be to take the Space Shuttle excursion?
A child needs to be at least 9 year old to take the Space Shuttle excursion. Please note that the Shuttle excursion is not available till further notice.
Can I bring a stroller into the museum?
Yes, strollers are allowed in the museum. Children under the age of 3 years have free admittance to the museum. It is, however, necessary to book a ticket (free) and time slot for them as well. You will find these special tickets on the ticket page.
Are dogs allowed at Space Expo?
No, only guide dogs are allowed at Space Expo.
I have lost something during my visit at Space Expo, who can I contact?
Please call us at +31 (0)71 - 200 1400.
When is it quiet or busy?
Space Expo is busiest in the weekends and during school and public holidays. If you want to visit Space Expo when it is quieter we suggest a weekday or, arrive at the start of the day (10 a.m.) or after 3 p.m. at the end of the day.
Do you have educational packages to send to schools?
No, unfortunately we do not offer any educational or promotional material.
Mission in the Museum
Is the 'Mission in the museum' in multiple languages?
The mission is in Dutch with English and German subtitles.
How long does the 'Mission in the museum' last?
The one-way route lasts 60 minuten.
Is Andre Kuipers really there?
No, visitors are guided virtually by André Kuipers and Sander Koenen along the showpieces of Space Expo. Each showpiece tells an exciting and personal story.
Can I buy a ticket on the spot?
Unfortunately, buying a ticket on the spot is not possible due to the adjusted COVID-19 measures.
What are the ticket prices of the museum?
On our website you can find the entree fees. You can order tickets online at https://tickets.space-expo.nl/en
Can I buy a Museumkaart at the museum?
Yes. You can buy a Museumkaart at Space Expo's ticket booth using your debit card and it will give you free access. However, during the COVID-19 period, it's necessary to book a ticket (free) for the museum online in advance and reserve a time slot. We also recommend buying a Museumkaart online before your visit. Please see the Museumkaart website for more information.
Can I reserve a time slot at the service desk or by telephone?
Unfortunately, during the COVID-19 period, you can only book a ticket with a date and time slot in advance. This is one of the guidelines of the Museumvereniging. It's not possible to book by telephone.
Do I need to book an online ticket if I have a Museumkaart or discount card?
Yes. Visitors who have a Museumkaart, CJP, vriendenkaart or ESA badge or a voucher also have to book an online ticket for a fixed time slot during this period. You will find these special tickets on the ticket page. Don't forget to bring your discount card to the museum during your visit, since the card also has to be scanned.
Can I use a Space Expo entry ticket that was still valid before the COVID-19 period started?
Yes, of course, you can still use this ticket, but you do have to exchange it for an online ticket with a date and time slot before your visit. Please contact Space Expo at firstname.lastname@example.org or by telephone +31 (0)71 - 200 1400 (can be reached during business hours) to do so.
I've bought a ticket, but now I'm experiencing flu-like symptoms. Can I get a refund?
Please stay at home if you have any health problems. If you have a cough, sore throat or fever, or other cold symptoms, don’t leave home. The same applies to the rest of your family/group. We don't give refunds, but you can book a new date and time slot. Please contact the Global Ticket service desk at +31 (0)71 - 220 6011 or send an email to email@example.com to do so.
Are you experiencing difficulties buying a ticket online?
Please contact the Global Ticket service desk at +31 (0)71 - 220 6011.
I am a family of eight, but I can only order 6 tickets, can I still enter with eight?
Yes, that's possible. However, you can only buy 6 tickets per order. A maximum of 12 people can enter per time slot. It is therefore best to place a second order at the same time slot after your first order. Do you want to make sure that these places are still available? Then call our customer service +31 (0)71 - 220 6011.
I won’t be on time for the start of my time slot. What should I do?
We kindly urge everyone to be present on time. If you do not arrive by the starting time of the time slot, please contact us (+31 (0)71 - 200 1400).
I have bought a ticket and want to cancel it, is that possible?
Unfortunately, there is no possibility to refund purchased tickets. However, you can rebook and change your ticket to another date and time. Please contact Global Ticket via firstname.lastname@example.org, via whatsapp link 020 244 2877, or via telephone number 071 - 220 6011.
Is Space Expo wheelchair friendly?
Space Expo is normally fully wheelchair accessible. This is unfortunately different. During the COVID-19 period there is an one-way route. This route is therefore not entirely wheelchair accessible. Do you still want to visit Space Expo with your wheelchair and are you satisfied with an incomplete route? Please contact Space Expo first at +31 (0)71 - 200 1400.
Does Space Expo have a wheelchair available?
Yes, there is one wheelchair available. To ensure that the wheelchair is available, we recommend that you reserve the wheelchair in advance.