Accessibility

Visitors using a walking aid, mobility scooter or wheelchair

Space Expo is largely accessible to visitors using a walking aid, mobility scooter or wheelchair. However, the ramps are steep, which may make a visit physically demanding without assistance or a companion.

The following areas and facilities are partially or fully inaccessible for visitors with limited mobility:

• Upon entering, the first corridor contains several viewing ports at different heights.
• The scale model of the ISS is accessible, but the passageway is narrow (94 cm / 37 inches) and the turning space is limited.
• The Moonjump and Soyuz-simulator are not accessible.
• The passage leading to the Treasure Room is a maximum of 85 cm (33.5 inches) wide.
• Unfortunately, the Space Train is not accessible. At ESA ESTEC, there are many stairways and no elevators are available.

Wheelchair Reservation

Space Expo has two manual wheelchairs available for visitors. To ensure that a wheelchair is available during your visit, we recommend reserving one in advance by phone at (071-200 1400). Wheelchair reservations are free of charge.

Accessible Parking

Space Expo has a parking area with approximately 100 parking spaces, where visitors can park free of charge. There are two designated accessible parking spaces available.

Restrooms

Space Expo has one accessible restroom. The raised toilet is equipped with a support rail, a lowered sink and an emergency alarm. The entrance to the restroom is 95 cm wide. The turning space inside the restroom is 110 cm.

Assistance

Anyone who is unable to visit Space Expo independently may bring a companion free of charge. There is no need to reserve a ticket online for the companion. The companion can be registered at the reception desk on the day of the visit.

Assistance Dogs

Registered assistance dogs are very welcome at Space Expo. Unfortunately, assistance dogs are not permitted on the Space Train.

Baby Changing Facilities

A baby changing station is available in the accessible restroom.

Sensory Sensitivities

Space Expo can be noisy and crowded. Our interactive exhibits include sound and lighting effects. If you become overstimulated during your visit, please ask a member of staff for assistance.

A Quieter Visit

Space Expo is often busy during weekends and school holidays. On weekdays, school groups regularly visit the museum. It is usually quieter after 3 PM. You can reserve a time slot for your visit via our website. You are also welcome to call us to inquire about current visitor numbers.

Visitors with a Visual Impairment

At present, Space Expo does not offer an audio tour. Some exhibits include audio support. Visitors can also touch a real meteorite and everything inside the scale model of the ISS may be touched.

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