Covid-19

Welcome to Space Expo!

We have plenty of SPACE, even during the COVID-19 period.

We will, of course, take every precaution to ensure that your visit to Space Expo is safe! There's a prearranged, secure COVID-19-proof route for you to fulfil your Mission at the Museum and there will be plenty of time and space on the way to maintain a safe distance from other visitors. Leave earth behind you for a little while and enjoy everything about space and space travel.

This is what we ask of you:

To make sure your visit to the museum is safe and pleasant, Space Expo follows the guidelines of the RIVM (National Institute for Public Health and the Environment) and the protocol of the Museumvereniging (Dutch association of museums). Here's what this means for you:

  • Don't leave home if you have any health problems. If you have a cough, sore throat or fever, or other cold symptoms, stay at home. The same applies to the rest of your household.
  • The cloakroom and lockers will be closed this summer, so it's best to leave your coat in the car.
  • Maintain 1.5 meters (5 feet) distance from others at all times (outside as well).
  • Follow the instructions on signs and those of our staff.
  • Wash your hands before and after your visit, use our disinfectant dispensers, cough and sneeze into your elbow.
  • Read everything it says on your ticket. There’s important information about your visit to the museum and the measures we’re taking in relation to COVID-19.
  • Before you visit Space Expo, please check the latest news regarding the museum's measures.

Thank you for your cooperation and have fun at Space Expo! If you would like more information, read about our comprehensive measures and see frequently asked questions (below).

Welcome

Parking

If you arrive by car, you can use Space Expo's car park free of charge. Please follow any instructions our staff give you.

Cloakroom

The cloakroom and lockers will be closed this summer, so it's best to leave your coat in the car.

Your mission will start at exactly…

Online tickets & time slots

Space Expo will open at the beginning of July 2020. In order to ensure a safe visit to the museum, all visitors must book a fixed date and time slot online before their visit. Payment must also take place online. If you have a Museumkaart or your group has a child younger than three years (free admittance), you are still required to book a time slot in advance, so we can control the number of people in the museum.

Exact time of your mission

Just as in the case of an actual space mission, the time on your ticket is the exact time at which your Mission at the Museum will start. We have to be strict about this due to COVID-19 safety measures, so please report to Space Expo's entrance no more than 15 and no less 10 minutes before your allocated time slot. Once you enter Space Expo, you will follow a prearranged route which takes approximately 60 minutes to complete. You may only walk through the museum in one direction.

Plenty of space!

Maximum number of visitors

Space Expo has 1000 square meters (approximately 10800 square feet) of public space. The Expo measures over 600 square meters (approximately 6500 square feet) of space, which is why we only allow up to a maximum of 60 visitors or small groups (people belonging to the same household) to the Expo at one time. That way, people can maintain a safe distance of 1.5 meters (5 feet) from others and there is one visitor or group per 10 square meters (approximately 110 square feet) of floor area.

No large groups and no excursions

Unfortunately, we cannot provide guided tours or welcome large groups at the moment. For this reason, the optional excursion to ESA ESTEC by Space Shuttle is currently not available either.

Additional hygiene

Space Expo cleans the museum more frequently. Surfaces which many people touch, such as door handles and handrails, are cleaned even more often. Soap and disinfectant hand gel are available to all visitors.

The toilets can be accessed by only 1 person at a time or several persons belonging to the same household. The toilets are cleaned more frequently too. If you wish, you can also disinfect your hands here.

Around Space Expo

Food and drinks

Our café has been moved outside this summer. There's a food truck with delicious coffee, drinks, wraps, the traditional Dutch batter treat poffertjes, which look like small, thick pancakes, and lots more. You can enjoy them on our terrace outside. Please make sure to maintain 1.5 meters (5 feet) distance from others here too. Only share a table with your own group.

Space shop

Our Space Shop has been adapted to allow safe shopping. You may only pay by debit card here.

Frequently asked questions (FAQs)

I am a family of six, but I can only order 5 tickets, can I still enter with six?

Yes, that's possible. It is online only possible to buy 5 tickets per timeslot. If the 6th person belongs to one Household, an extra ticket can be purchased on arrival at the counter (pin only). That is no problem at all. Two, three, four or five tickets can also be purchased. As long as the company is from one Household. A maximum of 10 people can enter per timeslot.

Do I need to book an online ticket if I have a Museumkaart or discount card?

Yes. Visitors who have a Museumkaart, CJP, vriendenkaart or ESA badge or a voucher also have to book an online ticket for a fixed time slot during this period. You will find these special tickets on the ticket page. Don't forget to bring your discount card to the museum during your visit, since the card also has to be scanned.

Can I buy a Museumkaart at the museum?

Yes. You can buy a Museumkaart at Space Expo's ticket booth using your debit card and it will give you free access. However, during the COVID-19 period, it's necessary to book a ticket (free) for the museum online in advance and reserve a time slot. We also recommend buying a Museumkaart online before your visit. Please see the Museumkaart website for more information.

Can I use a Space Expo entry ticket that was still valid before the COVID-19 period started?

Yes, of course, you can still use this ticket, but you do have to exchange it for an online ticket with a date and time slot before your visit. Please contact Space Expo at info@space-expo.nl or by telephone +31 (0)71 200 1400 (can be reached during business hours) to do so.

Can I reserve a time slot at the service desk or by telephone?

Unfortunately, during the COVID-19 period, you can only book a ticket with a date and time slot in advance. This is one of the guidelines of the Museumvereniging. It's not possible to book by telephone.

Are you experiencing difficulties buying a ticket online?

Please contact the Global Ticket service desk at +31 (0)20 - 244 28 77.

Can I bring a stroller into the museum?

Yes, strollers are allowed in the museum. Children under the age of 3 years have free admittance to the museum. It is, however, necessary to book a ticket (free) and time slot for them as well. You will find these special tickets on the ticket page.

I've bought a ticket, but now I'm experiencing flu-like symptoms. Can I get a refund?

Please stay at home if you have any health problems. If you have a cough, sore throat or fever, or other cold symptoms, don’t leave home. The same applies to the rest of your family/group. We don't give refunds, but you can book a new date and time slot. Please contact the Global Ticket service desk at +31 (0)20 - 244 28 77 or send an email to support@globalticket.nl to do so.

Is Space Expo wheelchair friendly?

Space Expo is normally fully wheelchair accessible. This is unfortunately different. During the COVID-19 period there is an one-way route. This route is therefore not entirely wheelchair accessible. Do you still want to visit Space Expo with your wheelchair and are you satisfied with an incomplete route? Please contact Space Expo first at +31 (0)71 200 1400.

Is Andre Kuipers really there?

No, visitors are guided virtually by André Kuipers and Sander Koenen along the showpieces of Space Expo. Each showpiece tells an exciting and personal story.