Welcome to Space Expo!
We have plenty of SPACE, even during the COVID-19 period.
We will, of course, take every precaution to ensure that your visit to Space Expo is safe! There's a prearranged, secure COVID-19 proof route for you to fulfil your Mission at the Museum and there will be plenty of time and space on the way to maintain a safe distance from other visitors.
This is what we ask of you:
To make sure your visit to the museum is safe and pleasant, Space Expo follows the guidelines of the RIVM (National Institute for Public Health and the Environment) and the protocol of the Museumvereniging (Dutch association of museums). Here's what this means for you:
- Don't leave home if you have any health problems. If you have a cough, sore throat or fever, or other cold symptoms, stay at home. The same applies to the rest of your household.
- The cloakroom and lockers will be closed this summer, so it's best to leave your coat in the car.
- Maintain 1.5 meters (5 feet) distance from others at all times (outside as well).
- Follow the instructions on signs and those of our staff.
- Wash your hands before and after your visit, use our disinfectant dispensers, cough and sneeze into your elbow.
- Read everything it says on your ticket. There’s important information about your visit to the museum and the measures we’re taking in relation to COVID-19.
- Before you visit Space Expo, please check the latest news regarding the museum's measures.
- Please note: face masks are required at Space Expo. All visitors aged 13 and older are required to wear a non-medical face mask in the museum.
- Due to the tightened COVID-19 measures, our tickets can only be purchased online.
Thank you for your cooperation and have fun at Space Expo! If you would like more information, read about our comprehensive measures.
If you arrive by car, you can use Space Expo's car park free of charge. Please follow any instructions our staff give you.
The cloakroom and lockers will be closed this summer, so it's best to leave your coat in the car.
Your mission will start at exactly…
Online tickets & time slots
In order to ensure a safe visit to the museum, all visitors must book a fixed date and time slot online before their visit. Payment must also take place online. If you have a Museumkaart or your group has a child younger than three years (free admittance), you are still required to book a time slot in advance, so we can control the number of people in the museum.
Exact time of your mission
Just as in the case of an actual space mission, the time on your ticket is the exact time at which your Mission at the Museum will start. We have to be strict about this due to COVID-19 safety measures, so please report to Space Expo's entrance no more than 15 and no less 10 minutes before your allocated time slot. Once you enter Space Expo, you will follow a prearranged route which takes approximately 60 minutes to complete. You may only walk through the museum in one direction.
Change of exhibition Space Expo
We offer our visitors a very safe COVID-19 proof program. This means that not all areas of the museum can be used. Certain touchscreens or other interactive elements are not all active or accessible, as a precaution and in connection with hygiene measures. Safety is paramount at Space Expo during this period. However, the Mission in the Museum program offers many other fun and new elements. Only in this way can we continue to give you SPACE. We count on your understanding.
Plenty of space!
Maximum of two households per time slot
In order to guarantee a 1.5 meter distance, a maximum of two households per time slot are sold at Space Expo. If you book for more than one person, you must therefore belong to the same household. Do you want to come with more than one household? Then you need to book your own time slot per household.
No large groups and no excursions
Unfortunately, we cannot provide guided tours or welcome large groups at the moment. For this reason, the optional excursion to ESA ESTEC by Space Shuttle is currently not available either.
Space Expo cleans the museum more frequently. Surfaces which many people touch, such as door handles and handrails, are cleaned even more often. Soap and disinfectant hand gel are available to all visitors.
The toilets can be accessed by only 1 person at a time or several persons belonging to the same household. The toilets are cleaned more frequently too. If you wish, you can also disinfect your hands here.
Please note: face masks are required at Space Expo. All visitors aged 13 and older are required to wear a non-medical face mask in the museum.
Around Space Expo
Our Space Shop has been adapted to allow safe shopping. You may only pay by debit card here.
Can I buy a ticket on the spot?
Unfortunately, buying a ticket on the spot is not possible due to the adjusted COVID-19 measures.
Can I buy a Museumkaart at the museum?
Yes. You can buy a Museumkaart at Space Expo's ticket booth using your debit card and it will give you free access. However, during the COVID-19 period, it's necessary to book a ticket (free) for the museum online in advance and reserve a time slot. We also recommend buying a Museumkaart online before your visit. Please see the Museumkaart website for more information.
Can I reserve a time slot at the service desk or by telephone?
Unfortunately, during the COVID-19 period, you can only book a ticket with a date and time slot in advance. This is one of the guidelines of the Museumvereniging. It's not possible to book by telephone.
Do I need to book an online ticket if I have a Museumkaart or discount card?
Yes. Visitors who have a Museumkaart, CJP, vriendenkaart or ESA badge or a voucher also have to book an online ticket for a fixed time slot during this period. You will find these special tickets on the ticket page. Don't forget to bring your discount card to the museum during your visit, since the card also has to be scanned.
Can I use a Space Expo entry ticket that was still valid before the COVID-19 period started?
Yes, of course, you can still use this ticket, but you do have to exchange it for an online ticket with a date and time slot before your visit. Please send your old tickets to firstname.lastname@example.org. You will recieve a discount code with which you can order tickets on our new ticket page.
I've bought a ticket, but now I'm experiencing flu-like symptoms. Can I get a refund?
Please stay at home if you have any health problems. If you have a cough, sore throat or fever, or other cold symptoms, don’t leave home. The same applies to the rest of your family/group. We don't give refunds, but you can book a new date and time slot. You can rebook your ticket yourself or through the Global Ticket service desk at +31 (0)71 - 220 6011 (menu 2).
Are you experiencing difficulties buying a ticket online?
Please contact the Global Ticket service desk at +31 (0)71 - 220 6011 (menu 2).
I belong to a family of eight, but I can only order 6 tickets, can I still enter with eight?
Yes, that's possible. However, you can only buy 6 tickets per order. A maximum of 12 people can enter per time slot. It is therefore best to place a second order at the same time slot after your first order. Do you want to make sure that these places are still available? Then call our customer service +31 (0)71 - 220 6011.
I have bought a ticket and want to cancel it, is that possible?
Unfortunately, there is no possibility to refund purchased tickets. However, you can rebook and change your ticket to another date and time.